Hello
We’re currently experiencing many issues while trying to send pre-filled form submissions for modifications.
Our process is the following
-
We have a template form for all our project monitorings and the toggle for allowing anonymous submissions is ON
-
Our MRV create one submission for each project through your API
-
We then send an email to our data collectors who are responsible for filling in the required data and submit the form update
But we are experiencing several issues :
-
When trying to open the submission, we sometimes get an error message (loading error) and we often have it in read-only mode, even if it’s not open on another computer.
-
When submitting the form update, we are having various error messages (cf screenshots below)
This is critical for us as we can’t launch our annual collection without solving these problems.
By the way, we’re using the Kobo EU server ( KoboToolbox ) after a successful migration from our old self-hosted instance.
Thanks by advance for your precious help.
I get this message when I’m not connected and trying to open a submission
If connected, I have access to the submission but sometimes it open in view mode
And sometimes it open in edit mode
And when submitting I’ve got this 403 error (if logged-in)
And this error (if not logged in)
