"Could not find photo" Error message

[Wency]

So my team has been giving me feedback that photos uploaded are randmly going missing. With the error message “Could not find photo”

Any idea why this is happening or any way to solve it?

Much Thanks!

[Kal_Lam]

@Wency, could you kindly share a larger screenshot (so that it’s easy for us to understand your issue pictorially)?

[Wency]

I’ve attached the screenshot of the issue.

[Kal_Lam]

@Wency, could you also let us know the server you are using? This should help us troubleshoot.

[Wency]

We’re on OCHA

[Kal_Lam]

@Wency, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…