Welcome to the community, @reynald! This support article Exporting and Downloading Your Data should help you solve your issue.
You could have a closer look at this section (from the support article shared above):
If the issue persists, please feel free to share with me a private message so that I can have a closer look at your case:
- Username
- Project name
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
