I am having problems downloading my database, as the labels option is not available

[Kal_Lam]

Welcome to the community, @tatiana_cubosocial! Have you tried downloading your data as outlined in our previous post?

Data Download is only exporting XML values to XLS (excel) format

Welcome to the community, @reynald! This support article Exporting and Downloading Your Data should help you solve your issue. You could have a closer look at this section (from the support article shared above): [image] If the issue persists, please feel free to share with me a private message so that I can have a closer look at your case: Username Project name Server Note: You could share with me a private message as outlined in the post discussed previously:

If it’s still not working, please let us know the server you are using. Maybe that should help us troubleshoot your issue.