we are facing an issue while exporting data from one form on Kobo Tool box.
Form asset ID is - aTJoDP8aJcVuSVkLHz3Q2R
We are not facing any issue with any other form that we have created on the same account but for some reason, we are not able to export data from this particular form. It just stays in the processing state. It would be really great if KOBO team can help us understand why this is happening and how can we fix it.
Welcome to the community, @kobotool_fmch! Could you also share a screenshot of your issue so that the community should be able to understand it pictorially and help you out?
@kobotool_fmch, until I investigate your issue, you could still download your data in XLS (legacy) format. Feel free to reach us back if that format does not work.
This form was working with these details only uptill now.
Nevertheless I fixed this and try exporting the data but still facing the same issue as earlier. it just stays in processing state.
@kobotool_fmch, as a quick check, I would advise you to validate your XLSForm through this online validator. The online validator should help you identify syntax issues.