We have a program desgined in KOBO and data collection was going well . Recently one of the data collector is facing a problem in accessing the form using the browser Enketo . Below is the error . there are files that need to be uploaded to the server which are still pending and we were not able to access . The enumerator was able to conduct the survey with other broswer than the chrome using the same device .
Is this only a case for a single user? Would you mind trying if the user is able to browser anything with the browser and see if the device is connect to the internet? Also please would you mind letting us know the server you are using?
No , there is a back-end data that was pulled when specific ID was entered. She completed two Audits and started a new one . when she enter the 3rd ID , noting was pulled on her broswer, so the data manager checked with himself and was able to see the data , so he got confused and redeploy the form & the Pull data -just in case . He advised her to refresh the form and see again , when she does , this was the error that dispays and was unable to acess the data in the browser .
Not really , I was explaning the way we designed program , how it worked & when error occured . We havent found any issues with the Pull Data , it was working for her also for the other enumerators . she notices the problem when the form doenst show her the built in data in the form that was pulled , That is when she requested for help , then the data manager just did with what i explained above .
So , there are two things in the form. As shown in picture 1 - when the auditor enters an ID - data populate in Section One(all) & Section two- column " Built in TTS" then auditor enter values in Section two- - “Actuals , Remark” - columns . what happend was (shown as in the 2nd picture ), she Entered ID - data populated in both sections --> started entering vaules in Actuals -->, saved as draft -->, opended it after an hr–> and sees that values in “Built in TTS” was empty —>Informed to Data manager—> Data manager redeploy the form and the data —> Auditor refersh to get the new form —> resulted in seeing the error
So, your team was able to collect the data without any issue. Then she saved it in the browser. And then when getting back she found that her data was missing and saw the error message that you have shared above.
[quote=“Kal_Lam, post:11, topic:14803”]
So, your team was able to collect the data without any issue. Then she saved it in the browser. And then when getting back she found that her data was missing
[/quote] - yes , then the data manager redeployed the form assuming she will get it back , adviced her to refresh the link then she see the error and was unable to open the form
Hello,
If a new form version was deploýed, this will NEVER be used for any data already saved and re-edited. The new deployment will only work for a new filling of the form.
But I cannot say how this works for the (two) csv. Maybe @Kal_Lam can say?
But you wrote
“the data manager redeployed the form assuming she will get it back”.
As far as I know, this will be a NEW version of the form, even if no changes made.
But the previous data relate still to the PREVIOUS deployment/version.
Maybe this support article Manually Uploading Submissions should solve your issue to upload the submissions that were stuck in your browser (while collecting data through Enketo).
