Data export to xls is stuck at processing

[Darshna]

Hello there, I want to download the data collected on the global server kobo account but while exporting I am stuck at processing. I waited for a long but still its shows processing. Also tried re-downloading but still cannot download. I can see the collected data in table but not able to export to download.

[Kal_Lam]

Welcome to the community, @Darshna! What is the total data collected for your project? Is it large?

[Darshna]

Thank you @Kal_Lam for your response. Total 152 observations are there till now. and the survey is still going on. The questionnaire is of around 400 Questions, including repetitive matrix questions.

[Kal_Lam]

@Darshna, would you mind sharing with me the following information through a private message so that I can have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@Darshna, the download is still pending because your survey form is quite large, with over 700 questions. However, I’ve generated a quick download for you and shared it via the private message where you reached out to me.