Data failed to download

[kateshih28]

Hi all,
I am trying to export data but keep failed with the msg:

• I have tried clearing browser cache
• The form setup has not changed since last successful export

We are still able to download from the api…but wondering why is the data download function not working ?

[Kal_Lam]

Welcome back to the community, @kateshih28! Could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…