Dear All,
I hope someone can help me to solve this problem
Today, i got information from my team. They already collect the data by Kobocollect app and send it to server. When data processing to send, suddenly the data was failed to send and loss. I think it’s because the internet was weak.
Can you help me to find the data?
Because when I try to find the data in “Instance” file, there’s no data in that file.
Kindly need your help because the data so urgent 
Data residing in KoboCollect will always remain on the device even if a submission fails (eg loss of internet connectivity). Once submission is successful, the data also may still reside on the device depending on how KoboCollect has been configured.
If you simply cannot get KoboCollect to re-connect via internet (to resubmit your data), then you can physically pull the submission data and attachments directly off the device via adb (although this ostensibly requires a physical connection).
BTW If your form has enabled encryption, then the process of pulling the (encrypted) data off the device is a little more complicated and you will need to use briefcase.
Yes, you absolutely right
Based on my experience, the data always remain on the device. But idk, just in this case the data can’t be found in the device or in the server.
So, is there any solution to find where’s my data?
And can you give me the suggestion to preventive way about this problem.
