Data mismatch

[kiros_meles]

In an EU server KobotoolBox, it shows 347 submissions, but the tables and downloads show only 165 data. Why is this happening?

[Kal_Lam]

Welcome to the community, @kiros_meles! Would you mind sharing the following information with me through a private message so that I can have a closer look at your case?

• Username
• Server
• Project name

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[kiros_meles]

Solved.
Thank you

[Kal_Lam]

@kiros_meles, thank you for confirming!