Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks

I also experience the same. Please guid us.

···

From: kobo-...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kob...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo-...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

I’ve had a similar issue of data loss. Been using Kobo for about a month now to digitize records for a local non-profit.
In my case the forms had not been submitted, only saved as drafts locally on the tab (about 20-25 in total).

Tried to determine if the users who had done the data entry had accidentally deleted records, but it doesn’t seem like any of the browser cache, history etc has been deleted.

I also have not changed the version of the form, it has been the same for more than a month.

If anyone has an idea how to locate the folder where the data is stored I can attempt a data recovery.

I can share the form link privately if needed. Please do help.

Specs: Chrome browser on an android tab, Tab3 7 (Lenovo)

Best

Craig

···

On Friday, November 3, 2017 at 1:11:00 PM UTC+5:30, Mathew Abraham wrote:

I also experience the same. Please guid us.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kobo...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

Hi everyone,
It sounds like there are different issues experienced by different people. We are aware of a bug with multi-version forms not exporting columns for questions that are no longer present in the most recent deployed form version. So if you created question A, collected some data, but then deleted question A from the form before redeploying, column A is not exported with the new labeled format. We are working on this issue currently and will have a fix deployed shortly. Note that Legacy XLS and CSV exports still export column A as expected, so this issue is limited to the new export format only.

Craig, you’re referring to draft submissions that were saved in the browser but not submitted to the KoBoToolbox server yet. We’ve done a lot of testing and the only time that such draft data would be deleted from the browser’s offline storage is if someone emptied the browser cache, reinstalled it, or did something else that would have removed the offline storage. Users might have tried to delete their browsing history and inadvertently emptied their cache as well, for example. Another common mistake (seems unlikely in your case) is that users may use different browsers and fail to find draft submissions because they used a different browser, or because they logged in with a different user account. You can post a message at https://groups.google.com/forum/#!forum/enketo-users if you want more troubleshooting help.

Best,

Tino

···

On Fri, Nov 3, 2017 at 3:37 AM, Craig Dsouza craig...@gmail.com wrote:

I’ve had a similar issue of data loss. Been using Kobo for about a month now to digitize records for a local non-profit.
In my case the forms had not been submitted, only saved as drafts locally on the tab (about 20-25 in total).

Tried to determine if the users who had done the data entry had accidentally deleted records, but it doesn’t seem like any of the browser cache, history etc has been deleted.

I also have not changed the version of the form, it has been the same for more than a month.

If anyone has an idea how to locate the folder where the data is stored I can attempt a data recovery.

I can share the form link privately if needed. Please do help.

Specs: Chrome browser on an android tab, Tab3 7 (Lenovo)

Best

Craig

On Friday, November 3, 2017 at 1:11:00 PM UTC+5:30, Mathew Abraham wrote:

I also experience the same. Please guid us.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kobo...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+unsubscribe@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Thanks Tino,
That helps narrow down the cause.

Tried to see if there was any possibility of the cache being recovered if it was deleted. However there doesn’t appear to be any straightforward method.

In any case I think we’ll use the local KoboCollect app from here onwards, since at least that way we have access to the locally stored data.

Best

Craig

···

On Friday, November 3, 2017 at 10:38:40 PM UTC+5:30, Tino Kreutzer wrote:

Hi everyone,
It sounds like there are different issues experienced by different people. We are aware of a bug with multi-version forms not exporting columns for questions that are no longer present in the most recent deployed form version. So if you created question A, collected some data, but then deleted question A from the form before redeploying, column A is not exported with the new labeled format. We are working on this issue currently and will have a fix deployed shortly. Note that Legacy XLS and CSV exports still export column A as expected, so this issue is limited to the new export format only.

Craig, you’re referring to draft submissions that were saved in the browser but not submitted to the KoBoToolbox server yet. We’ve done a lot of testing and the only time that such draft data would be deleted from the browser’s offline storage is if someone emptied the browser cache, reinstalled it, or did something else that would have removed the offline storage. Users might have tried to delete their browsing history and inadvertently emptied their cache as well, for example. Another common mistake (seems unlikely in your case) is that users may use different browsers and fail to find draft submissions because they used a different browser, or because they logged in with a different user account. You can post a message at https://groups.google.com/forum/#!forum/enketo-users if you want more troubleshooting help.

Best,

Tino

On Fri, Nov 3, 2017 at 3:37 AM, Craig Dsouza crai...@gmail.com wrote:

I’ve had a similar issue of data loss. Been using Kobo for about a month now to digitize records for a local non-profit.
In my case the forms had not been submitted, only saved as drafts locally on the tab (about 20-25 in total).

Tried to determine if the users who had done the data entry had accidentally deleted records, but it doesn’t seem like any of the browser cache, history etc has been deleted.

I also have not changed the version of the form, it has been the same for more than a month.

If anyone has an idea how to locate the folder where the data is stored I can attempt a data recovery.

I can share the form link privately if needed. Please do help.

Specs: Chrome browser on an android tab, Tab3 7 (Lenovo)

Best

Craig

On Friday, November 3, 2017 at 1:11:00 PM UTC+5:30, Mathew Abraham wrote:

I also experience the same. Please guid us.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kobo...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Thanks Tino,

Getting your explanation but my case is different .

No question was deleted in the deployment of the newer version ,only added a number of questions to the old form and redeployed the form.

Downloading data after the deployment of the newer version returns blanks for all the columns of the data collected(save for meta data) using the older form though this data was present before deployment of the newer form version. Could this be a bug?? and if it is a bug,is there a way I can use to recover the data .

Best

Kevin.

···

On Mon, Nov 6, 2017 at 12:03 PM, Craig Dsouza craig...@gmail.com wrote:

Thanks Tino,
That helps narrow down the cause.

Tried to see if there was any possibility of the cache being recovered if it was deleted. However there doesn’t appear to be any straightforward method.

In any case I think we’ll use the local KoboCollect app from here onwards, since at least that way we have access to the locally stored data.

Best

Craig

On Friday, November 3, 2017 at 10:38:40 PM UTC+5:30, Tino Kreutzer wrote:

Hi everyone,
It sounds like there are different issues experienced by different people. We are aware of a bug with multi-version forms not exporting columns for questions that are no longer present in the most recent deployed form version. So if you created question A, collected some data, but then deleted question A from the form before redeploying, column A is not exported with the new labeled format. We are working on this issue currently and will have a fix deployed shortly. Note that Legacy XLS and CSV exports still export column A as expected, so this issue is limited to the new export format only.

Craig, you’re referring to draft submissions that were saved in the browser but not submitted to the KoBoToolbox server yet. We’ve done a lot of testing and the only time that such draft data would be deleted from the browser’s offline storage is if someone emptied the browser cache, reinstalled it, or did something else that would have removed the offline storage. Users might have tried to delete their browsing history and inadvertently emptied their cache as well, for example. Another common mistake (seems unlikely in your case) is that users may use different browsers and fail to find draft submissions because they used a different browser, or because they logged in with a different user account. You can post a message at https://groups.google.com/forum/#!forum/enketo-users if you want more troubleshooting help.

Best,

Tino

On Fri, Nov 3, 2017 at 3:37 AM, Craig Dsouza crai...@gmail.com wrote:

I’ve had a similar issue of data loss. Been using Kobo for about a month now to digitize records for a local non-profit.
In my case the forms had not been submitted, only saved as drafts locally on the tab (about 20-25 in total).

Tried to determine if the users who had done the data entry had accidentally deleted records, but it doesn’t seem like any of the browser cache, history etc has been deleted.

I also have not changed the version of the form, it has been the same for more than a month.

If anyone has an idea how to locate the folder where the data is stored I can attempt a data recovery.

I can share the form link privately if needed. Please do help.

Specs: Chrome browser on an android tab, Tab3 7 (Lenovo)

Best

Craig

On Friday, November 3, 2017 at 1:11:00 PM UTC+5:30, Mathew Abraham wrote:

I also experience the same. Please guid us.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kobo...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-us...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+unsubscribe@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Regards
Onyango Kevin

I am also facing the same problem with Kevin. I have added new questions to the existing project and deployed. When I create new export some of the data from my existing project doesn’t appear in my new export even though I didn’t deleted the existing questions. If I download using the old export it still appear the data. Could you please suggest?

Best regards, SLM
Swe Linn Maung

···

On Tuesday, 7 November 2017 14:27:58 UTC+6:30, Onyango Kevin wrote:

Thanks Tino,

Getting your explanation but my case is different .

No question was deleted in the deployment of the newer version ,only added a number of questions to the old form and redeployed the form.

Downloading data after the deployment of the newer version returns blanks for all the columns of the data collected(save for meta data) using the older form though this data was present before deployment of the newer form version. Could this be a bug?? and if it is a bug,is there a way I can use to recover the data .

Best

Kevin.

On Mon, Nov 6, 2017 at 12:03 PM, Craig Dsouza crai...@gmail.com wrote:

Thanks Tino,
That helps narrow down the cause.

Tried to see if there was any possibility of the cache being recovered if it was deleted. However there doesn’t appear to be any straightforward method.

In any case I think we’ll use the local KoboCollect app from here onwards, since at least that way we have access to the locally stored data.

Best

Craig

On Friday, November 3, 2017 at 10:38:40 PM UTC+5:30, Tino Kreutzer wrote:

Hi everyone,
It sounds like there are different issues experienced by different people. We are aware of a bug with multi-version forms not exporting columns for questions that are no longer present in the most recent deployed form version. So if you created question A, collected some data, but then deleted question A from the form before redeploying, column A is not exported with the new labeled format. We are working on this issue currently and will have a fix deployed shortly. Note that Legacy XLS and CSV exports still export column A as expected, so this issue is limited to the new export format only.

Craig, you’re referring to draft submissions that were saved in the browser but not submitted to the KoBoToolbox server yet. We’ve done a lot of testing and the only time that such draft data would be deleted from the browser’s offline storage is if someone emptied the browser cache, reinstalled it, or did something else that would have removed the offline storage. Users might have tried to delete their browsing history and inadvertently emptied their cache as well, for example. Another common mistake (seems unlikely in your case) is that users may use different browsers and fail to find draft submissions because they used a different browser, or because they logged in with a different user account. You can post a message at https://groups.google.com/forum/#!forum/enketo-users if you want more troubleshooting help.

Best,

Tino

On Fri, Nov 3, 2017 at 3:37 AM, Craig Dsouza crai...@gmail.com wrote:

I’ve had a similar issue of data loss. Been using Kobo for about a month now to digitize records for a local non-profit.
In my case the forms had not been submitted, only saved as drafts locally on the tab (about 20-25 in total).

Tried to determine if the users who had done the data entry had accidentally deleted records, but it doesn’t seem like any of the browser cache, history etc has been deleted.

I also have not changed the version of the form, it has been the same for more than a month.

If anyone has an idea how to locate the folder where the data is stored I can attempt a data recovery.

I can share the form link privately if needed. Please do help.

Specs: Chrome browser on an android tab, Tab3 7 (Lenovo)

Best

Craig

On Friday, November 3, 2017 at 1:11:00 PM UTC+5:30, Mathew Abraham wrote:

I also experience the same. Please guid us.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Onyango Kevin
Sent: Thursday, 2 November, 2017 5:00 PM
To: Kobo Users kobo...@googlegroups.com
Subject: [KoBo Users] Data Recovery

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks


You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.


Regards
Onyango Kevin

I have a similar issue: I had a form with a couple of faulty questions that were unanswerable (the choices were not presented in a “select one” question), but given fieldwork constraints, this form had to be used until it could be updated, so I have 35 surveys that could not be marked as completed and sent, because these faulty questions were mandatory. Instead of fixing and redeploying this form, I deployed a new clone so new surveys wouldn’t be compromised, but now I wonder if I can somehow retrieve the 35 incomplete surveys from the old form version manually. Does anyone know how I can do that?
Cheers,

···

On Thursday, 2 November 2017 20:29:39 UTC+9, Onyango Kevin wrote:

Hi team,

Going through my data and realised some portion are missing though had been uploaded . Tried checking on the possible cause and it seemed deployment of a new version of the surveyed might have been the cause of this. All the data before deployment of this form has been affected. Could someone help on the ways of recovering this very vital data.Thanks

Hi Everyone
please I need help I had uploaded some data but unfortunately I cannot get access to the data in the project (legacy) despite the fact that the number of the data is increasing as I upload to the database.

Hi @mohdtar,

Could you kindly show us a screenshot of the error message that you see while trying to access your data through the project (legacy)?

GOOD DAY!

Yeah Good day
Thanks for your response

I actually attached a screen shoot of what really displayed when am trying to get access to the uploaded data in the s3 server. Though the number is keep on increasing as we are uploading the data.

Hi @mohdtar,

Have you tried out downloading your data through the Form Builder User Interface as outlined in the support article Exporting and Downloading Your Data.

GOOD DAY!

Hi
Yes I tried that but it not given me access to where I can export the data

Hi
I actually tried via the form builder user interface but I cannot give me access to download data from s3 server. However I attached screen shoot of the page where it all stop except for one of the form which I was able to export and download it data but for the rest of forms I have on list everything stopped from the page I screen shoot.

Hi @mohdtar,

Would you mind following the steps (since you have already landed to project legacy page) as outline below to download the data:

  • Click to the project whose data you wish to download (e.g. Child Registration Form).
  • You will be directed to the next page. Here click Download data as shown in the image below:
    image
  • Select the data type you wish to have and then press New Export.
  • You should receive the data.

If you still have issues downloading data, please provide me your username and the project name. I could help download the data for you.

GOOD DAY!

Hi @Kal_Lam
Good morning
The particular data I want to download (Consent form) doesn’t link me to the page I can see download but stopped at the page I screen shoot earlier. That is to say is not linking to the next page where i can get options like download

Thanks

Hi @mohdtar,

Could you then provide me your user name and project name (in a private message) so that i could try it out from my end for you.

GOOD DAY!

A post was split to a new topic: Recover draft version of form