Data sent from device, but not showing in the kobo server

User Support Data Collection
1

Hi dear,
our enumerators submitted data from their devices yesterday, but we can’t see here. Can you please help

2

Dear Support team of Kobo,
Our enumerators submitted data but not showing in the system.
please support us in getting access to.
Regards,

45
45364×721 164 KB

34
34367×742 62.7 KB

322
322353×705 167 KB

3

The device dates and times are also ok.

4

Welcome back to the community, @Hamed.qurbani! Maybe you will need to check the server settings in your app to see the account name the app is configured to.

6

Thanks for the reply, I checked, the server is correctly added with the PW and user

7

@Hamed.qurbani, you may need to share with the community a screenshot of your app’s server settings so that we should be able to understand your issue and troubleshoot.

8

Here you are, the server setting screenshot.
Capture

9

@Hamed.qurbani, this shows that your submissions must have reached your account (gefenumerator67) which is under the EU Server (formally known as the OCHA Server). Would you mind checking them under the EU Server to see if they are there? Feel free to share a screenshot of your server if the project is still missing from your account.

10

Thanks Kal_Lam for your reply,
Actually, I had created this account for the enumerators, and the forms I am developing in another account are shared with this account while it has read and submission-only access. so this account doesn’t show the data at all.

Best Regards,

Hamed Qurbani,

Cell #:+93 797 180 990 ,

1 Like
11

@Hamed.qurbani, thank you for confirming this. Good luck with your data collection!