Data visible in table but not in exported excel

User Support Data Management
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1

Dear community,

Since 8am CET, I am see some submissions for May 6th in the Table on server (humanitarian server).

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image1867×913 127 KB

Though when I download the excel, I cannot see the May 6th submissions: it has just downloaded one submission from May 6th, then jumps to May 7th directly.

Any hint?

Thanks a lot,
Emanuele

2

@emanueleclemente91, have you gone through this support article Recovering Data From Previous Form Versions to see if you are able to download all the versions? Let us know on what happens.

3

Thanks @Kal_Lam , yes I have set the export to all the deployed versions (the latest version (72) was deployed on April 5 2025. The enumerator having this issue still shows 1 out of 5 interviews submitted for May 6th.
I am also able to see in the excel the interview submitted on may 7th by another interviewer using v72.

These are the export params

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image1884×914 95.6 KB

4

Ticket to be closed - after 1 hour the download had the previously flagged submissions.
Thanks anyways