Database error and error 401 at data entry

[jorcabrera]

Hi @tore2e, welcome back to the forum. This issue can sometimes be caused by unstable internet connectivity or a browser‑related problem. It’s worth checking whether your situation matches the one described here:

Failed to execute transaction on IDBdatabase the database connection is closing

This is a duplicate of Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing and appears to be a bad state that Enketo can get in, possibly related to Internet connectivity. Thanks for sharing your device details, @krisknut. For anyone else who runs into it, it would be good to know: device, browser versions offlineable form? was your Internet connection particularly unstable or off before it happened? does refreshing get things working again?

If that doesn’t solve it, please try the following steps to recover your unsent data:

1. Open the Web Form queue
   In your webform, click the tab on the left to open the Queue, then export unsaved forms.
   

   

2. Log in to your KoboToolbox account.

3. Upload the exported ZIP file manually
   In your browser, go to: https://kc.kobotoolbox.org/your_username/bulk-submission-form Replace your_username with your actual KoboToolbox username.

4. Submit the ZIP file Click Choose file, select the ZIP you exported in step 1, and hit Send.
   

   

Manually Uploading Submissions — KoboToolbox documentation