Dear all, Two of my users reported a bug message on a form, as shown below: [error] They said that the error occurs when they try to submit the form. I am not understanding what could be the origin of it. Could you please support me on how to solve it?

[image] nnsdtr: Our users occasionally need to input data on the same machine. Because each user has their own Kobotoolbox account, users must switch accounts on the same computer to fill out the form. Apparently, the error message displays when this changeover occurs. @nnsdtr , maybe this sho…

DataError: File not complete or ID not provided

User Support Data Collection

Kal_Lam March 22, 2022, 3:53pm 11

@nnsdtr, maybe this should help you solve your issue then: