Hi, my submission figure is different from the results figure. Any help in this regard?
Welcome to the community, @fayaamref! Could you share with us a screenshot of the DATA>Table? This should help us understand your issue more pictorially.
@fayaamref, would you mind sharing with me the following through a private message:
- Project name
Hi @fayaamref, please note that your submissions have been synced
Thank you very much. All is good now. Much appreciated
Why does this happen? What can we do when it happens? How can we solve it?
I have the same issue. Additionally, when I download via R, I get the figure shown on top right of the image below (57,598) and if I download the Excel, I get the number of observations shown in the results part (57,618). Very confusing…
@Tumaini, it’s a sync issue. Would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
- Project name
Note: You could share with me a private message as outlined in the post discussed previously:
I do not get the New Message option as shown in the image , so still unsure how to send a private message, Please assist
@Tumaini, would you mind refreshing your page? You should now be able to send a private message.
@Tumaini, I have sent you a private message. You could send me the details there.
Any update on this?
@Tumaini, will get back to you soon.
Hi @Tumaini, this should now be resolved
Hi @Tumaini, apologies! Please check again now, I’ve confirmed from my side that they reflect the same count.