Different Submissions and Results Figures

[fayaamref]

Hi, my submission figure is different from the results figure. Any help in this regard?

[Kal_Lam]

Welcome to the community, @fayaamref! Could you share with us a screenshot of the DATA>Table? This should help us understand your issue more pictorially.

[fayaamref]

Below is a screenshot:

[Kal_Lam]

@fayaamref, would you mind sharing with me the following through a private message:

• Username
• Project name
• Server

[Josh]

Hi @fayaamref, please note that your submissions have been synced

[fayaamref]

Thank you very much. All is good now. Much appreciated

[Tumaini]

Why does this happen? What can we do when it happens? How can we solve it?

I have the same issue. Additionally, when I download via R, I get the figure shown on top right of the image below (57,598) and if I download the Excel, I get the number of observations shown in the results part (57,618). Very confusing…

[Kal_Lam]

@Tumaini, it’s a sync issue. Would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Tumaini]

I do not get the New Message option as shown in the image , so still unsure how to send a private message, Please assist

[Kal_Lam]

@Tumaini, would you mind refreshing your page? You should now be able to send a private message.

[Tumaini]

I still only get the following

[Kal_Lam]

@Tumaini, I have sent you a private message. You could send me the details there.

[Tumaini]

Any update on this?

[Kal_Lam]

@Tumaini, will get back to you soon.

[Josh]

Hi @Tumaini, this should now be resolved

[Tumaini]

I am still seeing the discrepancies between submissions and results…

[Josh]

Hi @Tumaini, apologies! Please check again now, I’ve confirmed from my side that they reflect the same count.