Download a blank form

[noemieregeard]

hello, when I want to download a blank form, it says “form list download failed”.

I have wifi and I have entered the URL correctly though
I read all the support articles

Could you help me please ?

Thanks a lot

[noemieregeard]

And I tried the XLSForm online and no errors

[Kal_Lam]

Welcome to the community, @noemieregeard! Could you also share a screenshot of your issue so that the community should be able to understand your issue pictorially? In addition, could you also share a screenshot of the server settings that you have configured in the app? These details should help us troubleshoot your issue.

[noemieregeard]

As you can see, I created two accounts trying to solve the problem but it doesn(t work
Thanks a lot !

[Kal_Lam]

@noemieregeard, this is the correct way to configure the server URL:

While this is incorrect:

Follow the same approach you are using for the non-humanitarian server approach and you should be able to get the blank form to your app.

This support article should also help you configure your app correctly:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)

If you still see the login credentials (while getting blank forms) you should be able to disable them as outlined in the post discussed previously:

How do we control an unwanted submission from a user (person) who should have accidentally acquired the survey link?

Hi @Silvana You could do this by configuring your KoBoTooolbox account settings by checking the Require authentication to see forms and submit data which is present under the ACCOUNTS SETTINGS (as shown in the image below). [Image 2.png] Do not forget to click on SAVE CHANGES after making the changes. To ensure that your settings has been configured, re-login to your account and see if the chosen configuration is still on. After making this configuration, the user should not be able to …

[noemieregeard]

Hello,
Thank you, but it remains the same problem concerning the login credentials issue : It tells me that the username and password are incorrect, but they are the right ones …
I’ve read all the articles, do you have an other solution ?
Thanks, have a good day
NR

[Kal_Lam]

@noemieregeard, are you able to log in to your account (server) with the same login credentials?

[Mahmoud_gh_93]

@Kal_Lam
Hi
I have the same problem today in spit of i was downloading the form before and every thing is alright , i try anther account he did not accept the credentials!!!

[tomisin]

My team and I have been having issues getting new blank form in the last 2 hours but keeps returning error with the same credential we have been using before now.

Please, help as people are on the field for data collection.

Regards

[Kal_Lam]

Welcome to the community, @Mahmoud_gh_93! Welcome back to the community, @tomisin! Are you still having this issue? We had a temporary server issue yesterday, which could have caused the problem. But the issue has already been addressed. If you are still facing the download issue to your app, please let us know.

[data_gab_riano]

Hi @Kal_Lam
One of the deployed forms shows the same error even when credentials are ok.
It suddenly works if you log in from the web server first, then the app works as usual, but after some hours the error appears again.
What can we do to avoid that?

[Kal_Lam]

Welcome to the community, @data_gab_riano. Would you mind trying this approach as outlined in our previous post?

Unable to get survey form in KoboCollect

Hi @Duppre, Welcome to the community! Please ensure one of the followings which might have missed from your side: Ensure your survey form has been successfully deployed from the KoBoToolbox form-builder Ensure your settings are correct in the KoBoCollect application Select the General Settings>Server>URL Your URL should be correctly set to get the deployed forms to your KoBoCollect application Choose one depending upon which server you use; https://kc.kobotoolbox.org/[account name] please do …