Download and Account issues

[Sravya_12]

I am unable to download the XLS sheet and even after clicking multiple times, the account settings is not directing to its options.

[Kal_Lam]

Welcome to the community, @Sravya_12! Could you try with a different browser (maybe try Chrome, Firefox, Edge) to see how it behaves?

[Sravya_12]

Hi @Kal_Lam , thanks for the response. I tried using firefox browser and I was able to open the account settings. But to download the XLS sheet issue remained same. I am unable to download the form XLS sheet.

[Kal_Lam]

@Sravya_12, would you mind providing the following information through a private message. Maybe I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@Sravya_12, could you let me know the project that has issues?

[Sravya_12]

EAP form_Final Version - Project Name

[Kal_Lam]

@Sravya_12, I did not have any issues downloading the XLSForm. FYR …

I successfully downloaded the XLSForm for both the Deployed and Draft version of the project form you mentioned.

[Sravya_12]

@kal_Lam, I am still unable to download the forms at my end and I am not sure about the reasons. In the meantime, can you share the excel sheets with me via email? It will be really helpful for me.

Regards,