Download dataset

Hi, I have a problem downloading my dataset. It says processing until it fails. Can someone help me?

Hi Silvana,

Could you please send a screenshot of the warning/error?


1 Like

Hi Estefania,

Thank you for your reply.

As you can see it does not show an error message. It just stays “processing” and the data is never exported.

It only happens in this project. I can download data from other projects.

@silvanasaturno, have you tried downloading your data in XLS (legacy) format? That format of downloading shouldn’t have any issues.

However, please feel free to share with me the following information through a private message so that I can have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously: