Download Fail! Shows Export Failed error message!

Yes I did do the same

Did you also edit stuffs from within the repeat group?

Sorry I do not understand the issue of repeat groups…

Kindly elaborate so that I can respond comprehensively… Thank you for your support

OK, could you share with me the following through a private message so that I could have a closer look at it?

  • Username
  • Project name
  • Server

Hi @oduoromogi, please note that the issue should be resolved:

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Hi Community,

My name is Karanja. Thank you for your continued support.

I have the same issue when I try to download the data in XLS format. The survey has undergone some changes including adding and removing repeat questions groups. I am not able to troubleshoot what the problem is.

I also encountered the same issue (Export failed).

Which server are you in @dagiz?

I am using (https://kobo.humanitarianresponse.info)

Could you share with the community a screenshot of your issue please?


Here the snapshot of the problem.

@dagiz, could you share with me the following through a private message:

  • Username
  • Project name
  • Server

Dear @Kal_Lam

  • Username
  • Project name
  • Server
    sent via private message.
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Hi @dagiz, I am taking a look at this issue. Can you please send me the XLSForm Excel file you originally uploaded to KoBo in a private message. In the meantime, please use the XLS (legacy) export option while we look into a solution.

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Hi @dagiz, when I tested your form on my side by downloading your form to XLS, I was able to successfully export data. Can you please try the following steps:

  1. Download your form as XLS from the KoBo UI
  2. Replace your current form with the one you just downloaded and redeploy
    replace form
  3. Navigate to the downloads section with XLS export type and un-check the box that says " Include data from all 2 versions"
  4. Try download as usual normal
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@Josh Surprisingly, it worked. I thank you very much Josh!!

2 Likes

I am having trouble exporting data. It says export failed. I am facing this problem in my other projects as well.

We have resolved the issue, which was system-wide. Thanks for your patience.

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2 posts were merged into an existing topic: Export error