Download large media

Hope this email finds you well. I am reaching out to request an increase in the server time-out limit for my account. I am currently attempting to download a large number of media files from my project, but the process is being interrupted by the 30-minute time-out limit.

Would it be possible to temporarily increase the time-out limit for my account to allow for the successful completion of this download?

I appreciate your consideration of this request.

My account details are as follows:

Welcome to the community, @zamfaraagile_af! You should be able to download your media attachments from the server by following this support article Downloading Photos and Other Media.