Download XLS not working

[fredhayibor]

I am creating a survey and need to add some photos, however, when I click the Download XLS nothing happens at all.

[Kal_Lam]

Welcome to the community, @fredhayibor! Could you kindly let us know the server you are on so that we could check if there is any issues?

[fredhayibor]

Dear Kal_Lam,
Thanks a lot for responding promptly. This is the server I am on: https://kf.kobotoolbox.org/

[Kal_Lam]

@fredhayibor, would you mind sharing the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…