Downloading XLS

[mmaieane]

Hello I am unable to download my XLS form. Can anyone help me with that?

[Kal_Lam]

Welcome to the community, @mmaieane! Could you also share a screenshot of your issue so that the community should also be able to understand your issue pictorially?

[mmaieane]

Hi @Kal_Lam there is no error message showing but the download is not happening either.

[Kal_Lam]

@mmaieane, could you share a screenshot of what appears on your screen? BTW, could you also let us know the server you are using?

[mmaieane]

@Kal_Lam I am using kf.kobotoolbox.org, Nothing happens when I try to download XLS form so I can’t even take screenshot because nothing happens when I try to download that is the problem.

[Kal_Lam]

@mmaieane, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[mmaieane]

Hello Kal, There is no error message showing but the download is not happening either.

[Kal_Lam]

@mmaieane, did you share with me the details requested above through a private message?

[mmaieane]

@Kal_Lam yes I did sent them.