Error extracting data from Kobotoolbox

[Webex]

Hello. A while ago, I started a new project and began collecting data. Yesterday, I had the intention on the server to modify some data in the collected dataset, instead I received an error message.

I also repeatedly tried to export the collected data with the intention to modify some of the data offline, however that failed:

I suspect this failure might have to do with the error that I received earlier. I also noted that I cannot edit the used form for collecting the data. The error message asks me to contact you. Can you help me to solve this issue?

[Kal_Lam]

So did you do the following which resulted in the export error:

• Made changes to your survey form
• Redeployed your survey project
• Then the data download failed

[Webex]

Yes, I saw that I redeployed my survey 4 times (see picture).

I don’t know how to see what the original versions have been deployed. How can you find that?

Thanks for the assistance!

[Kal_Lam]

Do you have a repeat question in this survey project?

[Webex]

No, I have not.

Thanks for your assistance!

[Kal_Lam]

Would you mind sharing with us the following through a private message? Maybe we could have a closer look at it.

• Username
• Project name
• Server

[stephanealoo]

[quote=“Webex, post:3, topic:17936”]
don’t know how to see what the original versions have been deployed. How can you find that?

• Tap on to SHOW FULL HISTORY
• The very first version should be your original version
• Clone that into a new project, and you can safely download the XLS version of the form.

Stephane

[Webex]

Continuing the discussion from Error extracting data from Kobotoolbox:
Dear Kal_Lam

Thanks for your swift response!

Unfortunately, I receive this message when I am trying to send a private message:

“Sorry, you cannot send a personal message to that user.”

I think that has to do with restricted possibilities as new user on this forum.

[Kal_Lam]

@Webex, you should now be able to. If you still have issues sending a private message, please refresh your page.

[Kal_Lam]

@Webex, when looking to your survey project closely I could observe that you accidentally made a typo error in A18 with select_one ProfileCode.csv:

I fixed the same to select_one_from_file ProfileCode.csv:

Note: When you have a select_one_from_file question type you will need to download your data as XLS (legacy) as the normal download would not support for the same:

[Webex]

Thanks a lot for the solution! However, it is strange that despite the error, the survey worked during the data collection…

Thanks a lot also for the feedback for the select_one_from_file question type and how to download it. Regarding this: I see that the XLS (legacy) will not be supported in the future. How can you download the collected data if use you select_one_from_file feature again in the future?

Once again, thanks in advance!

[Kal_Lam]

@Webex, we will let you know when we have an upgrade for this feature.

[Webex]

@Kal_Lam, will the XLS (legacy) stay supported until the feature is upgraded? We have several surveys coming up in the future where select_one_from_file feature is needed, otherwise is de form very slow in loading (a lot of tables).

[Kal_Lam]

Yes, it will be there until we upgrade!

[Webex]

Thanks for the information. I have one last question before I close this issue: I made a clone of the “Form Samples with CSV” named "Clone Form Samples with CSV’ to get the original form. I tried to remove it, but I received this error:

Can you explain me what I am doing wrong?

Thanks for the patience with me!

[Kal_Lam]

So you mean you wish to delete Clone Form Samples with CSV? Shall i have a look at it and try deleting them at my end?

[Webex]

Yes, I wish to delete Clone Form Samples with CSV. I just tried again and now I can check all the boxes and delete the form instead getting an error. Very strange, but it is solved!

Thanks for your reply!

[Kal_Lam]

Thank you for confirming, @Webex!