Hello hello!
When attempting to submit the form from the drafts, the following error appears: “failed to execute ‘transaction’ on ‘IDBDatabase’: The database connection is closing.”
I have checked the form using getodk, and it contains no errors; none of the end_group fields are marked as required.
The internet connection is stable, and updating the form does not resolve the issue.
Could you please assist in resolving this issue?
Welcome back to the community, @Svitlana_Yershova! Could you let me know which browser you are using? Also, could you try accessing it from a different browser to see if the issue persists? Kindly also ensure that your device is connected to a stable network.
When attempting to enter the system via Edge, it shows the error I described above.
When using Chrome, it displays the following error:
After entering the new record name, the form still does not save.
The internet connection is stable.
@Svitlana_Yershova, would you mind updating your browser to the latest version? Please also ensure that your submissions are safely backed up before performing the update. If needed, you may try clearing your browser’s cache as well. However, as mentioned earlier, kindly make sure your submissions are fully backed up before carrying out these steps.
Both Chrome and Edge are updated to the latest versions.
Clearing the cache does not help, and the Kobo form is fully completed (including all mandatory questions).
Hello,
I wanted to kindly ask whether there are any updates regarding this situation, as everything we have tried so far has not resolved the issue.
I would be very grateful for your support on this matter.
Thank you in advance.
@Svitlana_Yershova, could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?
You should be able to send me a private message as outlined in the post discussed previously:
Hello,
During this time, we have tried multiple approaches to resolve the issue: switching the device used to complete the questionnaire, connecting to a different Wi-Fi network, repeatedly checking the Kobo form itself, clearing the cache, using various browsers updated to their latest versions
but unfortunately, none of these steps have worked, and we are still unable to resolve the problem.
Could you please advise what else we can do to address this issue?
@Svitlana_Yershova, for your reference, please be informed that I had no issues loading the form in my browser (Chrome)
