Error - Failed to load pdf document

[Kal_Lam]

@AvaB, try using this approach as outlined in this post discussed previously:

When we download media data in Zip file during unzipping it shows error

@Ali34, @iyd, @co2balance I checked this out at my end. Yes, even after successfully downloading the media attachments, you are not able to get the media files safely in the Zip folder. I even got the error message you got. This is happening as your media file is too large. We are currently working on a new feature that would be able to download the media files in batches so that the system can handle the server time-out limit. As a workaround, try downloading your media files as outlined in t…