Error in loading the form (Urgent support required)


I have deployed a form on Kobo toolbox. It was working fine till yesterday, but today the forms are not loading - showing gateway error or loading slowly. I think it is a server issue. If so, please take urgent action as the data collection is under process.

Hi @idp_7,

Welcome to the community! Kindly please be informed that our team is looking into it. Apologies for the inconvenience caused.

Have a great day!

Could you kindly confirm if the problem still persists? This should have been resolved by now.


1 Like

Thanks. The problem has been resolved.

PS: On 13-05-20, we were unable to load forms on humanitarian response server. Thus, shifted to KoBoToolbox server. Later, same day evening form was loading on humanitarian response server, archived that project to stop accepting forms.