Error message seen when trying to connect KoBoCollect android app with the KoBoToolbox server

Generic error 500 while getting blank form and generic exception 50 while sending forms. URL user ID password and date of phone and internet connectivity all are correct.

Hi @iqra123,

Welcome to the community! Would you mind sharing with us a screenshot from your KoBoCollect android app>General Settings>Server.

It should give us some idea on how you have configured your KoBoCollect android app.

Have a great day!


Hi @iqra123,

The above setting seems to be OK for the URL. The Uername to seems to be OK. Are you sure you have provided the correct Password? If your password is incorrect you are not able to sync your KoBoCollect android app with the KoBoToolbox server.

Have a great day!

yes, the password is correct

Hi @iqra123,

If this is your user account would you mind login in and un-check the Require authentication to see forms and submit data as outlined in the post discussed earlier.

Then simply configure your KoBoCollect android app>General Settings>Server as follows:




i.e. leave the Username and Password blank.

It should solve your issue. Kindly please let us know if it solved your issue.

Have a great day!

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Yes, it did.

Thank you for the help!