We are trying to upload completed forms using the Kobo Collect app (OCHA humanitarian server). From 6 phones, 3 have uploaded responses correctly, 3 phones have had problems uploading. Some of the forms uploaded on the phones with errors, but then some forms did not upload. They are getting an error notice: “Error: Generic Exception: Error (404)”. I have uploaded 3 screenshots that may be helpful to see the problem.
I have seen on this website that there was one previous report of this same error from a user last year, but it wasn’t clear what the problem was and how they solved it. The troubleshooting page also does not have this error solution.
If anyone can help please make suggestions.
Kind Regards,
David