Thanks for your feedback. We tried and it is still not working for all the phones that we have. The number of submissions does not change before and after the synchronization process.
For the app, we use the normal KoBoCollect app on the phone but it is not working.
Thanks for your feedbacks. We already collected data and no problems have been identified during the initial form downloading and data collection process. Ive checked the form in the tool and it seems to be fine. We are struggling to transfer the forms that have been completed to the online Kobo software.
@si_juba_meal_co, maybe you will also need to check if the project is still deployed in your account? It could be an issue if the project is not deployed in your project. Please also note that the latter deployed projects should not be able to hold your data that you manually try to upload to the server. It will require the original deployed project.
This seems fine @si_juba_meal_co! As a cross-check, could you check the data entry link generated from this project to tally with the URL link that has the submission issue? If the URL is the same, it’s the same project deployed. If the URL is different, then it’s another project. It should be an issue if the projects are different.
Could you let me know how to check the data entry link and the URL link? As for now, I can just identify the URL link in the server settings tab of the phone application. Ive checked and this link is the correct one but its not connected to the form (but to the account)
@si_juba_meal_co, 404 error or ‘page not found’ error is a Hypertext Transfer Protocol standard response code that indicates the server was unable to find what was requested . This message may also appear when the server is not willing to disclose the requested information or when the content has been deleted.
Maybe you will need to see if this project is still there on the server (for the data you are trying to submit)?