Error to display deployed form landing page

[kobouser]

Hi Kobo experts,

I have this notification when I’m trying to select one of my deployed form.

Something went wrong
We’re sorry, but there was an unexpected error while trying to serve this page.
Please try again later, or contact the support team if this happens repeatedly.
Additional details:504: error

How should I do?

Thank you for your help.

[Kal_Lam]

@kobouser, feel free to share with us a screenshot of your issue if you are still being affected. Please also let us know the server you are using.

[kobouser]

Hello sir,

I’m using the Global KoboToolbox Server.
This the notification on the deployed form landing page:

Thank you for your help.

[Kal_Lam]

@kobouser, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Email ID registered with your account
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…