Error with photos in some submissions, but only when viewing them (there is no issue when editing the same submissions)

Hello, we are having trouble viewing the photos in a survey; instead of the photos, we see broken image icons. This doesn’t happen with every submission (it occurs with some submissions but not others), and it only happens when we try to view a submission (if we edit that same submission, we can view the photos without any issues).

Please advice.

Welcome back to the community, @jmendoza_minedsv! Could you kindly share with me the following details through a private message? Maybe I could have a closer look at your case?

  • Username
  • Project name
  • Server
  • _id for the affected submissions

You should be able to send me a private message as outlined in the post discussed previously: