Excel export stuck in ‘Processing’

[Kal_Lam]

@diogosantos, FYR …

The server takes hours to process and export the data when we try to download the data

We’ve allocated more memory for exports on the server today, so this may help you, but it may not be enough given the size of your survey. Please do follow up with Kalyan by sending him the identifying information for your project as he requested.

Let us know if you still have issues. But try to create large survey projects that take up all the system’s resources. Maybe you will need to split it into multiple projects.