Export Failed while downloading data from KoBoToolbox server

nyxz86 · March 11, 2021, 4:50am

Hi,

Having difficulty in downloading our data in the server. Can you please support.

Thanks,
Nicola

Kal_Lam · March 11, 2021, 4:56am

Welcome to the community, @nyxz86! Would you mind sharing with the community the screenshot of the error message you are seeing at your end?

nyxz86 · March 11, 2021, 5:07am

Hi @Kal_Lam here it is.

Kal_Lam · March 11, 2021, 5:15am

Did you make any redeployments recently? Especially with a repeat group questions form your existing survey project?

nyxz86 · March 11, 2021, 5:53am

Nope. The last deployment was June of last year.

Kal_Lam · March 11, 2021, 5:54am

OK, does your survey project have a select_one_from_file question type?

nyxz86 · March 11, 2021, 5:56am

none that i know of

Kal_Lam · March 11, 2021, 5:58am

OK, would you then mind sharing with us the following through a private message? Maybe we could have a closer look at your case:

Username
Project name
Server

nyxz86 · March 11, 2021, 6:16am

having issues on sending a personal message

reach.arm · March 11, 2021, 6:19am

Hello. I face the same issue just today. Yesterday, everything was fine. No redeployments were done since 28Feb. There several questions with the possibility to upload photos, but no select from file.

Kal_Lam · March 11, 2021, 6:24am

@nyxz86, you should now be able to send. If you still are not able to please refresh your browser.

Kal_Lam · March 11, 2021, 6:25am

@reach.arm, welcome to the community! Which server are you using?

reach.arm · March 11, 2021, 6:25am

Thanks for the welcoming! It’s humanitarianresponse.info.

Kal_Lam · March 11, 2021, 6:27am

@reach.arm, would you then mind sharing with us the following through a private message? Maybe we could have a closer look at your case:

Username
Project name
Server

Kal_Lam · March 11, 2021, 6:46am

@nyxz86, @reach.arm looking at it more closely. But, until we find anything, you could download your data through DATA>Downloads>XLS (legacy):

nyxz86 · March 11, 2021, 6:57am

Noted. Thanks for the support

Kal_Lam · March 11, 2021, 2:03pm

@nyxz86, @reach.arm, kindly please be informed that the issue has been solved, and you should be able to download your data normally.

comunicacidemos · March 10, 2022, 3:55am

Hello. Sorry to get into this topic that is solved. I am facing the same issue. Two days ago we could not download the data with tags but only in legacy XLS version. Our server is: kc.kobotoolbox.org

Faced with the two questions you ask in the previous comment: Yes, we have recently modified the form and it contains group questions but not from another form.

Kal_Lam · March 10, 2022, 6:39am

Welcome to the community, @comunicacidemos! Could you also share us a screenshot of the issue so that the community should also be able to understand your issue pictorially? In addition, could you also provide more details on what modifications did you make that caused this issue? These details should be helpful for us to see if it’s already a known bug that has been resolved and is in our pipeline for the next release (which is happening very soon).

comunicacidemos · March 10, 2022, 4:14pm

Thanks for the welcoming @Kal_Lam! Here it is:

We’ve made modifications related to labels and choices but these changes have been made before without issues. Btw, we recently modified the language.