Export Failure in KoboToolbox Project

User Support Data Management
1

HI,

I am experiencing an export issue with of our projects and would appreciate your assistance.

Project name: Modern Trade Census 2025
Project UID: aTvN7fUtfgnUYx4AQXFA46
Server: kf.kobotoolbox.org

When attempting to export the data from the Data → Downloads section, the export fails with the following error message:

“Export Failed – string indices must be integers.”

This happens when exporting to XLS, and the export process does not complete. We also attempted removing saved export settings and retrying the export, but the issue persists.

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image1867×857 104 KB

2

@fayez_70, we would like to inform you that we are currently looking into this issue and will reach out to you as soon as we have any updates to share.

3

tengo exactamente el mismo

Captura desde 2026-03-10 11-10-56
Captura desde 2026-03-10 11-10-561312×446 47.8 KB

problema

1 Like
4

Hi @fayez_70 and @Luisfer1492

Please be informed that the issue has now been resolved. We sincerely apologize for the inconvenience caused, and we truly appreciate your patience and understanding.

2 Likes