sad
September 16, 2021, 7:16am
1
je n’arrive pas à télécharger ; exportation échoué
Kal_Lam
September 16, 2021, 9:48am
3
Welcome to the community, @sad ! Could you share with me the following through a private message (so that I could have a closer look at it):
Username
Project name
Server
sad
September 16, 2021, 2:12pm
4
écrivez moi en privé s’il vous plait comme ca je peux répondre
Kal_Lam
September 16, 2021, 2:42pm
5
You could send a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
Step 1: Select the Reply button as boxed in red below.
[Image 1]
Step 2: Select the Reply button once again, but now from this place as shown in the image below.
[Image 2]
Step 3: Now select New Message as shown in the image below.
[Image 3]
Have a great day!
Kal_Lam
September 16, 2021, 3:01pm
8
@sad , a fix should be coming soon to solve this issue. FYR:
kobotoolbox:master
← kobotoolbox:259-fix-or-other-label-translation-issue
opened 08:15PM - 10 Sep 21 UTC
sad
September 16, 2021, 3:07pm
9
que dois-je faire à présent?
Kal_Lam
September 16, 2021, 3:07pm
10
We will let you know when the issue is fixed.
sad
September 16, 2021, 4:05pm
11
Hello j’espère que vous ne m’avez pas oublié, je suis vraiment bloqué
Kal_Lam
September 16, 2021, 4:08pm
12
@sad , we shall reach out when the issue has been resolved. In the meantime please be informed that you should be able to download your data in XLS (legacy) format as shown in the image below:
1 Like
sad
September 17, 2021, 8:52am
13
Bonjour je vous remercie vraiment, j’ai pu télécharger l’ancienne version. mais elle est incomplète donc je ne peux pas accéder à la nouvelle?
Kal_Lam
September 17, 2021, 9:51am
14
Even when trying with the XLS (legacy)
format? If you are with the XLS (legacy)
format you will need to make a new Export
again to get all the recent data.
sad
September 17, 2021, 10:00am
15
Oui j’arrive à avoir toutes les données mais le problème est que cette version est code par des chiffres vu que je suis nouveau dans la boite vous voyez un peu le problème.
Kal_Lam
September 23, 2021, 3:47am
16
@sad , the issue has been resolved with this fix:
Another minor update (2.021.34d), reverting a FormPack change, to address failing exports with exception message: unbalanced parenthesis at position x.
The fix was deployed to both servers as of 02:45 UTC on 22 September.
Thank you to @sherwinufi , @oduoromogi and @mflores for reporting the issue and we apologize for the inconvenience caused.
sad
September 29, 2021, 4:23pm
17
Merci bien pour votre compétence.
1 Like
Bakary
October 3, 2021, 9:27pm
18
Bonsoir chers Tous,
Je le même problème actuellement, il m’indique que le téléchargement a échoué.
Votre aide svp
Hola, tengo problemas para exportar los datos a XLS, me dice exportación fallida?
Are you still facing the issue @Bakary ?
Welcome to the community, @sfranco92 ! Are you still facing the issue?
1 Like