Hello. Yesterday, export stopped working for me and my colleagues with this error. How to fix it?
@soeungi , could you kindly validate your XLSForm through this online validator to see if any syntax issues are causing the break?
It used to download, and we didn’t download new versions until the error occurred
@soeungi , would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
Username
Project name
Server
Note: You could share with me a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
Option 1: Sending a private message
Step 1: Select the Reply button as boxed in red below.
[Image 1]
Step 2: Select the Reply button once again, but now from this place, as shown in the image below.
[Image 2]
Step 3: Now select New Message as shown in the image below.
[Image 3]
Option 2: Sending a private message to me
Step 1: Click on my username Kal_Lam.
Step 2: Then on the right, click the…
wroos
June 12, 2024, 10:36pm
8
You should also correct the first warning, please.
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I fixed it and I still can’t export my form.
Hello. Is there any approximate time frame within which this problem can be resolved? We are currently using XLS export (legacy), but I see a message that this method will be closed. Then we will not be able to upload data from the kobo form and this will greatly complicate our work.
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@soeungi , kindly please be informed that we are investigating and will update you as soon as we resolve this issue.
@soeungi , @wroos , kindly please be informed that this issue has been fixed.
There is now a new release 2.024.17b which includes a fix for the “mismatched labels and translations” bug affecting exports and reports:
PR
Description
kpi#4978 formpack#323
Fix “mismatched labels and translations” export failure Resolves a bug that affected multi-language forms using select_one_from_file or select_multiple_from_file
Deployment to both EU and Global servers is now complete as of 2024-06-17 16:46 UTC.
Please feel free to reach us back if the issue persists!
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