I’m experiencing difficulties downloading a dataset with just 30 submissions from my Kobo account. The exports seem to be taking an unusually long time to process, and I’m wondering if there’s something I might be missing.
Could anyone please assist me in resolving this issue? Your help would be greatly appreciated.
Thank you!
Hi @branolspin,
Can you tell which server are you using?
Thank you for your inquiry. I am currently using the Global KoboToolbox Server.
@branolspin, what is the total number of submissions you have for that project that has been processing for a long time when you try to download your data?
Have you also tried downloading your data in XLS (legacy) format to see if you are able to download your data?
I have a total of 31 submissions. I’ve tried downloading the other formats, but I’m encountering some issues.
I have a total of 31 submissions for the project. I’ve attempted to download the data in multiple formats, including XLS (legacy), but I’m still encountering issues. I’ve attached a screenshot of my panel for reference.
Could you kindly assist with troubleshooting this problem? Your guidance would be greatly appreciated.
Looking forward to your suggestions.
Hi Hakan and Kal_Lam,
Thank you for your previous responses.
I have a total of 31 submissions for the project. I’ve attempted to download the data in multiple formats, including XLS (legacy), but I’m still encountering issues. I’ve attached a screenshot of my panel for reference.
Could you kindly assist with troubleshooting this problem? Your guidance would be greatly appreciated.
Looking forward to your suggestions.
Best regards,
Branol Spin
@branolspin, would you mind sharing the following information through a private message so that I could have a closer look at your case:
Note: You could share with me a private message as outlined in the post discussed previously:
@branolspin, until we resolve this issue please try downloading your data in XLS (legacy) format. We will update you once we resolve this.
