Fail to download Media attachments(ZIP)

Please help…not able to download Media attachments - ZIP file. It always says failed while trying to export.

Hi @sujitshrestha and welcome to the community! I too am having the problem that when trying to download media attachments via Zip file I only ever get ‘failed’.

It seems to be a problem introduced in the last release - I can see that others have logged this issue too. It looks like the KoBo team are working on it, but in the meanwhile their suggested workaround is to download the attachments separately:

All the best

1 Like

Thank you @nat for your prompt response. I tried downloadthemall but it was not able to download the file containing Unicode characters and in my case most of the media file names containing Unicode characters.

@sujitshrestha, @nat, please be informed that this issue has been fixed, and you should now be able to download your Media Attachments (ZIP) smoothly without any issue.

For details, you could also see our announcement:

Thanks a lot.

1 Like