Description
I am conducting a community survey in New York City of the Nepali-speaking/Himalayan communities. I created a QR code with a link to the survey form in Kobo web forms, so respondents can fill the survey on their own device with a member of our team present.
The survey has both Nepali and English options.
Since this is in NYC, most people filling it out have iphones and are using Safari.
We just began piloting the survey and frequently when people reach the end, they encounter the error “Failed to execute ‘transaction’ on ‘IDBDatabase’: The database connection is closing.”
At this point, it seems that the data is completely lost. Our survey takes about 20 minutes to complete, so this is a major problem.
Is there a way to prevent this? Do I need to use different software?
Note by moderator: I’ve removed the “Steps to Reproduce / Expected behavior / Actual behavior / Additional details”
