Failed to execute 'transaction' on IDBDatabase': the database connection is closing, the other issue is Loading issue

User Support Data Collection
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1

Dear Kobo team, we are experiencing issues while accessing many of our forms:

Could you please help us resolve this issue. The tool we are using is Enketo.

Form1 :MaYEA_Access to Finance Tracking tool

The issue with Form 1 is loading issue it is taking long time to open the form.

Form 2 :MaYEA_Loan Requested Participants (For Whitelisting)

The issue with form number 2 is it generates error message:” Failed to execute ‘transaction’ on IDBDatabase ‘: the database connection is closing.

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Thank you for your support.

Kind regards,

Amanuel

2

Hi @iirr_eth_admin,

Does everyone get the issue? Or is it just specific people?

Can you check if they are using iPhone 7’s?

1 Like
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Yes, it happens to everyone. Regarding the device, no, they are not using iPhones. They are using windows - enketo and the rest are using android

4

@iirr_eth_admin, would you mind changing your browser to a modern (and updated to it’s latest version) one like the Chrome, Edge, Firefox etc. to see how it behaves? You could also try this out in a different device/browser to see how it behaves.

5

Yes, we did, the browsers they are using is chrome, Firefox and edge, and they are using the latest versions. Thanks you for your follow up.