Hello, I am getting a failed to load media.csv error message in enketo. This is after updating the csv file and redeploying an ongoing form. I will appreciate your support [image] [image] Thanks

@kimanikihiu , kindly check your CSV file format and follow the steps outlined in this post discussed previously (it should solve your issue): [image] Failure to access csv file uploaded to Settings/Media Form Building @york_rff , would you mind trying the following steps p…

Welcome back to the community, @kimanikihiu ! Could you also let us know the server you are using?

@Kal_Lam . Thanks for reaching out. Here is the link https://ee-eu.kobotoolbox.org/

@kimanikihiu , great! So do you get this error message when you load your blank form or when you try to make edits to your submissions in the server?

@Kal_Lam . This is when I load a blank form.

@kimanikihiu , would you mind sharing with me the following information through a private message so that I could have a closer look at your case: Username Project name Server Note: You could share with me a private message as outlined in the post discussed previously: [image] …

@kimanikihiu , try following the steps outlined below, which should help you solve this issue (as discussed in our previous post): [image] Media Files are not detected (error) on Preview and OPEN (Collect Data) Data Collection @barefootocean @Kal_Lam Yes, It’s working wit…

@Kal_Lam . Thanks for the proposed solution. Unfortunately it did not work for me. I sent you a private message.

@kimanikihiu , would you mind trying this exact step, please? [image] CSV files not found even when it has been uploade Data Collection I have the same problem since last week. Maybe had been a new release.that broke the CSV update workflow turning the CSV unreadable or v…

Failure to access csv file uploaded to Settings/Media Delete the media files from your project. Deploy your project. Upload the media files. Deploy your project. This is working. Thanks

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Failed to load media.csv

User Support Form Building

kimanikihiu April 22, 2024, 12:00pm 13

This is working. Thanks

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