Failed to load media.csv

[kimanikihiu]

Hello,
I am getting a failed to load media.csv error message in enketo. This is after updating the csv file and redeploying an ongoing form. I will appreciate your support

Thanks

[Kal_Lam]

Welcome back to the community, @kimanikihiu! Could you also let us know the server you are using?

[kimanikihiu]

@Kal_Lam . Thanks for reaching out. Here is the link
https://ee-eu.kobotoolbox.org/

[Kal_Lam]

@kimanikihiu, great! So do you get this error message when you load your blank form or when you try to make edits to your submissions in the server?

[kimanikihiu]

@Kal_Lam. This is when I load a blank form.

[Kal_Lam]

@kimanikihiu, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@kimanikihiu, try following the steps outlined below, which should help you solve this issue (as discussed in our previous post):

Media Files are not detected (error) on Preview and OPEN (Collect Data)

@barefootocean @Kal_Lam Yes, It’s working with this scenario : Delete the itemsets.csv file, Deploy the form. Go to media and add the itemsets.csv file Deploy the form But for normal scenario below, Delete the itemsets.csv file, Go to media and add the itemsets.csv file Deploy the form It’s still not working.

• Delete the CSV file from the project/server.
• Upload the CSV file back to the project.
• Deploy/redeploy

If this still does not work, please feel free to contact us. We will investigate your issue again.

[kimanikihiu]

@Kal_Lam. Thanks for the proposed solution. Unfortunately it did not work for me. I sent you a private message.

[Kal_Lam]

@kimanikihiu, would you mind trying this exact step, please?

CSV files not found even when it has been uploade

I have the same problem since last week. Maybe had been a new release.that broke the CSV update workflow turning the CSV unreadable or void after deployment. Please check my question [1] https://community.kobotoolbox.org/t/csv-file-unreadable-after-deploying/52113 The workaround that worked to me is to change the CSV update / Re deploy workflow as suggested in [2] [2] https://community.kobotoolbox.org/t/media-files-are-not-detected-error-on-preview-and-open-collect-data/52021/11 Delete th…

Let us know if this should help you solve your issue.

BTW, I did not find any Media files on your server:

[Kal_Lam]

@kimanikihiu, kindly check your CSV file format and follow the steps outlined in this post discussed previously (it should solve your issue):

Failure to access csv file uploaded to Settings/Media

@york_rff, would you mind trying the following steps please to see if that helps? Delete the media files from your project. Deploy your project. Upload the media files. Deploy your project. Kindly please let us know what happens.

[kimanikihiu]

@Failure to access csv file uploaded to Settings/Media

• Delete the media files from your project.
• Deploy your project.
• Upload the media files.
• Deploy your project.

This is working. Thanks