Failed to update permissions for selected usernames

[hm11]

Hi community. Why is it that when I try to share my project with certain usernames, it says “Failed to update permissions”? The issue is not consistent though, as sharing permission is allowed to other usernames. I have encountered this for multiple projects already

[hakan_cetinkaya]

Hi @hm11,

Can you check if the usernames that say “Failed to update permissions” are in the same server as the project?

[hm11]

Yes @hakan_cetinkaya . All usernames are using the same server. Also, in terms of consistency, there were also scenarios wherein these same usernames (with failed permission updating) were allowed for some projects in some attempts

[hakan_cetinkaya]

Hi @hm11,

There’s this solution if you want to try:

Failed to update permissions

We had the same issue with new users added and impossible to update their permissions. We have about 11 - 12 users in total. Also one user that previously had permission to submit data was affected. As it turned out, all usernames that were affected from “failed to update permissions” error started with “a”. Once we changed usernames to start with “b” we were able to set or update their permissions. Hope this helps @comcat and @bridgethac.

And there’s this post, you are also part of it:

Failed to update permissions

hi @comcat, were you able to fix this one? I hope you can share what worked for you. we are currently experiencing the same issue (failed to update permission for certain users, but have successfully added other users). we have tried all the suggestions that are currently available here but did not work hi @Kal_Lam. total number of users that were successfully assigned with permission is currently at 38. we are using the non-hum server

[hm11]

hi @hakan_cetinkaya , have already tried the solutions / suggestions from these post but unfortunately, did not work

[Kal_Lam]

@hm11, could you also let us know the total number of users you wish to share for your project?

[hm11]

hi @Kal_Lam , it is at least 40 users per project

[Kal_Lam]

40 users should not be an issue when sharing projects. Are you sure it’s exactly 40 users?

[hm11]

hi @Kal_Lam , it depends on the project. could you kindly assist again in setting up a private message so I can message you the project details? thank you

[Kal_Lam]

@hm11, please be informed that this was an issue at our end, which has now been resolved. The sharing permissions should now work smoothly. Thank you once again for bringing this issue to our attention!