Failure to Duplicate

User Support Data Management
1

From the user dashboard > Data > View Form > Duplicate

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An error message appears when clicking Duplicate that says “Failed to Duplicate Submission”. I have about 65 users submitting to this Project, dozens per day using the Duplicate feature with success. It has only happened in a very few cases.

This screenshot shows a successful duplication as well as the error ones with some relevant details about the backend for Kobo

Screenshot 2025-05-01 at 15.59.38
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The Response body is XHRPOST ... [HTTP/2 409 243ms] "Submission with this instance ID already exists"

The backend error comes from somewhere in this script: kpi/kobo/apps/openrosa/libs/utils/logger_tools.py at main · kobotoolbox/kpi · GitHub where it’s claiming that a UUID is being reused, but it only happens for some forms and not others.

2

@saseehav, have you tried this on other projects too to see if it’s working there?

FYI, I just tried duplicating a record in both the public servers (Global as well as EU) and had no issues.

3

The majority of forms submitted in this project and all other projects duplicate just fine. There is something blocking a handful of forms from being duplicated. There is an error that thinks the UUID is identical

4

Can you try to clean the cache, close the browser and try again, please?

5

Yes, I have tried on different browsers, different machines, and using different accounts on the same form. It is an error that implies same UUID.