Form Access Denied: 504 Error

User Support Account Issues
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1

Hello, I am not sure my post earlier went through.
I would like to seek assistance to access my survey tool.

It is currently showing access denied.

Either you don’t have access to this page or this page simply doesn’t exist.

Please try logging in using the header button or contact the support team if you think it’s an error.

Additional details:504: error

2

@GB12345, could you also share a screenshot of your issue and let us know the server you are using?

3

Hi, good morning!

May I request assistance on an error/bug I am encountering right now.

Thank you in advance.

4

@GB12345, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server (non-humanitarian)

Note: You could share with me a private message as outlined in the post discussed previously:

5

I am having similar problem
USer name : xxxxxxx and xxxxxxx
I am using non-humanitarian server
KoboToolbox

6

hello @Kal_Lam i have similiar problem
My account is non-humanitarian server
I will send you username via private message

8

@GB12345, @nirajshrestha11, @dy10, we are currently investigating the issue. We will get back to you once it’s resolved.

10

It’s OK now :slight_smile:

1 Like
11

Apologies for the inconvenience caused by the server outrage @GB12345, @nirajshrestha11, @dy10, @Thae! And thank you once again for your kind patience :bowing_man: The server is now back running normally again!

KoboToolbox Team

12

thank you so much!

1 Like
14

thank you for the response

1 Like