Forms no longer working

I’ve been using Kobo for data collection for nearly 2 years and as of last week I can not open any forms or upload new ones. this is the message that shows up anytime I try to open a form.

Error occured during the loading of this form. We do not recommend you use this form for data entry until this is resolved.

"Please contact with the link to this page and the error message below:

Failed to execute ‘insertAdjacentHTML’ on ‘Element’: The provided markup is invalid XML, and therefore cannot be inserted into an XML document."

I reached out to support and was told to post my issue here instead.

Can anyone help?

I have less than 500 forms so I’m not out of data, I updated my computer and google chrome and neither of those helped. And this is the message that I am getting on all forms new or old. Forms that were functioning perfectly well are no displaying this same message.

Welcome to the community, @Haileyrc! Could you kindly validate your XLSForm through this online validator to see if there are any syntax issues there?

If you still have issues, please feel free to share with us a screenshot of the issue you receive. Maybe we could understand your issue pictorially.

As I stated above, these are forms that I have been using for months and have been validated and have no issues. I have put every form through the validator and there are no issues. There seems to be something wrong with my account as a whole.

@Haileyrc, could you provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously: