Forms taking too much time to load

User Support Data Collection
#1

Good Afternoon,

Recently we are facing a problem loading some heavy/long surveys on old tablets (prior to 2016), on new ones the surveys are working fine. Noting that most of the tablets my organization uses are somehow old, how can I manage to fix this issue?

Have a nice day

Best Regards

#2

Hi @nrc_lebanon,

Welcome to the community! Would you mind trying the following to fix your issues:

  • Update the KoBoCollect android app with its latest version i.e. KoBoCollect v1.23.3k

  • Alternatively you could also install the ODK Collect v1.25.1 (which should work smoothly with KoBoToolbox as KoBoCollect android app)

HAVE a GREAT DAY!

#3

A post was split to a new topic: Is there a way to have repeat group data in the same sheet?

#4

Hello Kal_Lam,

Thanks for your support

Yes, ODK did some significant change, the forms are now opening faster than kobo, Although both the Android OS and Kobo are up to date, Iā€™m still facing problem opening these types of surveys on Kobo.
Anyway, thanks a lot for your support.

Have a nice day

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