Would you mind trying out the following configuration with your KoBoCollect android app's General Settings>Server>URL:
URL
If your account is in the OCHA server, use the following URL:
https://kc.humanitarianresponse.info
If your account is in the HHI server, use the following URL:
https://kc.kobotoolbox.org
Username:
xxxxxxxxxx
Password:
xxxxxxxxxx
For details please see the support article here on configuring your KoBoCollect android app so that you are able to sync your forms and data between KoBoCollect android app and KoBoToolbox server.
