HELP! I cannot open my account!

User Support Account Issues
1

HELP! I cannot access my account. I get 504 error message or I can get in but everything is very slow.
Please help. It is an emergency.
My username is xxxxxxx

Thanks

3

@AnaMariaGonzalez, could you let us know the server you are using? Could you also share with us a screenshot of the same?

4

image.png
image.png940×472 28 KB

the server is humanitarianresponse.info

5

@AnaMariaGonzalez, do you still get this error message even when trying with a refresh? Try re-logging and see if you can use your user account smoothly.

6

Smoothly. Thanks

7

Do you mean the issue is no more at your end now?

8

Yes. It is running smoothly now. Thanks

1 Like
9

Thank you for confirming!